Journal of Service Research-2016-Schaefers-3-21.pdf
Journal of Service Research-2015-Yao-369-83.pdf
Journal of Service Research-1998-Radas-47-64.pdf
Journal of Service Research-2015-Mikolon-513-28.pdf
Journal of Service Research-2010-Gebauer-198-215.pdf
Journal of Service Research-2014-Gong-102-1Helping Employees Deal With Dysfuncti.pdf
Journal of Service Research-2013-Melton-67-81.pdf
Journal of Service Research-2001-Mattila-91-101.pdf
Journal of Service Research-2000-Bansal-166-77.pdf
Journal of Service Research-2011-Garnefeld-93-107.pdf
Journal of Service Research-2007-Rosenbaum-43-59.pdf
Journal of Service Research-2010-Kumar-297-310.pdf
Journal of Service Research-2011-Mende-285-301.pdf
Journal of Service Research-2006-Neslin-95-112.pdf 5
Journal of Service Research-2005-Wangenheim-67-78[1].pdf
Journal of Service Research-2005-Wangenheim-67-78.pdf
Journal of Service Research-2010-Coelho-426-38.pdf
Journal of Service Research-2010-van Doorn-253-66[1].pdf
Journal of Service Research-2003-Harris-144-61.pdf