结果：找到“Customer Service”相关内容78个，排序为按回复时间降序，搜索更多相关帖子请点击“高级”
物流业务英语与函电 钟晓燕 习题解答0 个回复 - 645 次查看 图书封面 习题答案 Unit OnePart1ReadingText1Pre-readingquestions 1The designing and managing of a system that controls the flow of materialsinto, through, and out of the international c ...2021-7-2 13:37 - zht505540914 - 现金交易版
krajewski运营管理 考试题库0 个回复 - 2197 次查看 krajewski运营管理 考试题库 样题： 153.____________ are produced by averaging independent forecasts based on different methods or different data, or both. Answer: Combination forecasts Referenc ...2016-7-3 20:23 - 溏心风暴 - 现金交易版
Proactive Customer Service Performance: Relationships With Individual, Task, and
1 个回复 - 166 次查看 【作者(必填)】 【文题(必填)】Proactive[/backcolor] Customer[/backcolor] Service[/backcolor] Performance[/backcolor]: Relationships With Individual, Task, and Leadership Variables 【年份(必填)】200 ...2024-3-14 10:51 - yuan.ying - 求助成功区
1 个回复 - 166 次查看 【作者(必填)】 【文题(必填)】Proactive[/backcolor] Customer[/backcolor] Service[/backcolor] Performance[/backcolor]: Relationships With Individual, Task, and Leadership Variables 【年份(必填)】200 ...2024-3-14 10:51 - yuan.ying - 求助成功区
Linkage between frontline employee service competence scale and customer percept
2 个回复 - 332 次查看 【作者(必填)】Yu-Chi Wu, Chin-Shih Tsai, Hsiao-Wen Hsiung, Kuan-Ying Chen 【文题(必填)】Linkage between frontline employee service competence scale and customer perceptions of service quality 【 ...2024-2-1 21:03 - zhouliansd - 文献求助专区
2 个回复 - 332 次查看 【作者(必填)】Yu-Chi Wu, Chin-Shih Tsai, Hsiao-Wen Hsiung, Kuan-Ying Chen 【文题(必填)】Linkage between frontline employee service competence scale and customer perceptions of service quality 【 ...2024-2-1 21:03 - zhouliansd - 文献求助专区
The provider-customer interface in business and professional services
1 个回复 - 380 次查看 【作者(必填)】 Jean Gadrey & Faïz Gallouj 【文题(必填)】 The provider-customer interface in business andprofessional services 【年份(必填)】 1998 【全文链接或数据库名称(选填)】https://ideas ...2022-5-23 20:47 - tk489663 - 求助成功区
1 个回复 - 380 次查看 【作者(必填)】 Jean Gadrey & Faïz Gallouj 【文题(必填)】 The provider-customer interface in business andprofessional services 【年份(必填)】 1998 【全文链接或数据库名称(选填)】https://ideas ...2022-5-23 20:47 - tk489663 - 求助成功区
Frontline Service Employee Compliance With Customer Special Requests
4 个回复 - 588 次查看 【作者(必填)】 Sharon[/backcolor]，E.[/backcolor]，Beatty[/backcolor]，Jessica[/backcolor]，Ogilvie[/backcolor]，William[/backcolor]，Magnus[/backcolor]，Northington[/backcolor]，Mary[/backcolor]，P. ...2021-12-28 23:39 - zll527 - 求助成功区
4 个回复 - 588 次查看 【作者(必填)】 Sharon[/backcolor]，E.[/backcolor]，Beatty[/backcolor]，Jessica[/backcolor]，Ogilvie[/backcolor]，William[/backcolor]，Magnus[/backcolor]，Northington[/backcolor]，Mary[/backcolor]，P. ...2021-12-28 23:39 - zll527 - 求助成功区
迪士尼體驗 (Be Our Guest Perfecting the Art of Customer Service)
4 个回复 - 830 次查看 迪士尼體驗 (Be Our Guest Perfecting the Art of Customer Service) 迪士尼的魔法為什麼那麼厲害，這本書帶你看清楚迪士尼精神2019-11-3 09:19 - chunchunyenyen - 管理科学
4 个回复 - 830 次查看 迪士尼體驗 (Be Our Guest Perfecting the Art of Customer Service) 迪士尼的魔法為什麼那麼厲害，這本書帶你看清楚迪士尼精神2019-11-3 09:19 - chunchunyenyen - 管理科学
“Untact”: a new customer service strategy in the digital age
1 个回复 - 521 次查看 【作者(必填)】 Sang M. Lee & DonHee Lee 【文题(必填)】 “Untact”: a new customer service strategy in the digital age 【年份(必填)】 2020 【全文链接或数据库名称(选填)】https://link.springer.com/ ...2021-7-18 17:24 - timesever - 求助成功区
1 个回复 - 521 次查看 【作者(必填)】 Sang M. Lee & DonHee Lee 【文题(必填)】 “Untact”: a new customer service strategy in the digital age 【年份(必填)】 2020 【全文链接或数据库名称(选填)】https://link.springer.com/ ...2021-7-18 17:24 - timesever - 求助成功区
Customer Ethnic Bias in Service Encounters
4 个回复 - 912 次查看 【作者(必填)】 Marc Linzmajer,Simon Brach,Gianfranco Walsh,Tillmann Wagner 【文题(必填)】Customer Ethnic Bias in Service Encounters 【年份(必填)】2020 【全文链接或数据库名称(选填)】2020-10-29 17:21 - zll527 - 求助成功区
4 个回复 - 912 次查看 【作者(必填)】 Marc Linzmajer,Simon Brach,Gianfranco Walsh,Tillmann Wagner 【文题(必填)】Customer Ethnic Bias in Service Encounters 【年份(必填)】2020 【全文链接或数据库名称(选填)】2020-10-29 17:21 - zll527 - 求助成功区
Service encounters, experiences and the customer
3 个回复 - 615 次查看 【作者(必填)】 Clay M. Voorhees,Paul W. Fombelle,Yany Gregoire,Sterling Bone,Anders Gustafsson,Rui Sousa,Travis Walkowiak 【文题(必填)】Service encounters, experiences and the customer journey: Defi ...2020-10-30 11:31 - zll527 - 求助成功区
3 个回复 - 615 次查看 【作者(必填)】 Clay M. Voorhees,Paul W. Fombelle,Yany Gregoire,Sterling Bone,Anders Gustafsson,Rui Sousa,Travis Walkowiak 【文题(必填)】Service encounters, experiences and the customer journey: Defi ...2020-10-30 11:31 - zll527 - 求助成功区
Value Proposition Design: How to Create Products and Services Customers Want
45 个回复 - 10515 次查看 The authors of the international bestseller Business ModelGeneration explain how to create value propositions customerscan’t resistValue Proposition Design helps you tackle a corechallenge of every b ...2015-2-16 23:28 - 大家开心 - 市场营销
45 个回复 - 10515 次查看 The authors of the international bestseller Business ModelGeneration explain how to create value propositions customerscan’t resistValue Proposition Design helps you tackle a corechallenge of every b ...2015-2-16 23:28 - 大家开心 - 市场营销
the impact of other-customer failure on service satisfaction
3 个回复 - 443 次查看 【作者(必填)】 huang 【文题(必填)】 the impact of other-customer failure on service satisfaction 【年份(必填)】 2008 【全文链接或数据库名称(选填)】2019-12-14 23:35 - zll527 - 求助成功区
3 个回复 - 443 次查看 【作者(必填)】 huang 【文题(必填)】 the impact of other-customer failure on service satisfaction 【年份(必填)】 2008 【全文链接或数据库名称(选填)】2019-12-14 23:35 - zll527 - 求助成功区
Joking with customers in the service encounter has a
1 个回复 - 347 次查看 【作者(必填)】lMagnusSöderlundaEeva-LiisaOikarinenb 【文题(必填)】Joking with customers in the serviceencounter has a negative impact on customer satisfaction: Replication andextension 【年 ...2020-10-21 09:53 - zll527 - 求助成功区
1 个回复 - 347 次查看 【作者(必填)】lMagnusSöderlundaEeva-LiisaOikarinenb 【文题(必填)】Joking with customers in the serviceencounter has a negative impact on customer satisfaction: Replication andextension 【年 ...2020-10-21 09:53 - zll527 - 求助成功区
Employee display of burnout in the service encounter and its impact on customer
2 个回复 - 333 次查看 【作者(必填)】 MagnusSöderlund 【文题(必填)】Employee display of burnout in theservice encounter and its impact on customer satisfaction 【年份(必填)】July2017, Pages 168-176 【全文链接或数据 ...2020-10-21 09:55 - zll527 - 求助成功区
2 个回复 - 333 次查看 【作者(必填)】 MagnusSöderlund 【文题(必填)】Employee display of burnout in theservice encounter and its impact on customer satisfaction 【年份(必填)】July2017, Pages 168-176 【全文链接或数据 ...2020-10-21 09:55 - zll527 - 求助成功区
A customer-dominant logic of service
2 个回复 - 479 次查看 【作者(必填)】 Heinonen K，Strandvik T，Mickelsson H J et al. 【文题(必填)】 A customer-dominant logic of service【年份(必填)】 2010 【全文链接或数据库名称(选填)】https://www.emerald.com/insi ...2020-9-7 09:29 - tk489663 - 求助成功区
2 个回复 - 479 次查看 【作者(必填)】 Heinonen K，Strandvik T，Mickelsson H J et al. 【文题(必填)】 A customer-dominant logic of service【年份(必填)】 2010 【全文链接或数据库名称(选填)】https://www.emerald.com/insi ...2020-9-7 09:29 - tk489663 - 求助成功区
The impact of port service quality on customer satisfaction
1 个回复 - 438 次查看 【作者(必填)】Vinh V Thai[/backcolor] 【文题(必填)】The impact of port service quality on customer satisfaction: The case of Singapore[/backcolor] 【年份(必填)】2016 【全文链接或数据库名称(选 ...2020-8-24 19:15 - rockaby - 求助成功区
1 个回复 - 438 次查看 【作者(必填)】Vinh V Thai[/backcolor] 【文题(必填)】The impact of port service quality on customer satisfaction: The case of Singapore[/backcolor] 【年份(必填)】2016 【全文链接或数据库名称(选 ...2020-8-24 19:15 - rockaby - 求助成功区
Manufacturers need to show greater commitment to customer service
1 个回复 - 312 次查看 【作者(必填)】 【文题(必填)】Manufacturers need to show greater commitment to customer service 【年份(必填)】1995 【全文链接或数据库名称(选填)】https://www.sciencedirect.com/science/article/p ...2020-8-8 21:04 - victorbian - 求助成功区
1 个回复 - 312 次查看 【作者(必填)】 【文题(必填)】Manufacturers need to show greater commitment to customer service 【年份(必填)】1995 【全文链接或数据库名称(选填)】https://www.sciencedirect.com/science/article/p ...2020-8-8 21:04 - victorbian - 求助成功区
A Meta‐Analysis of Logistics Customer Service
2 个回复 - 743 次查看 【作者(必填)】Rudolf Leuschner François Charvet Dale S. Rogers 【文题(必填)】A Meta‐Analysis of Logistics Customer Service 【年份(必填)】2013 【全文链接或数据库名称(选填)】https://o ...2020-2-24 11:01 - rockaby - 求助成功区
2 个回复 - 743 次查看 【作者(必填)】Rudolf Leuschner François Charvet Dale S. Rogers 【文题(必填)】A Meta‐Analysis of Logistics Customer Service 【年份(必填)】2013 【全文链接或数据库名称(选填)】https://o ...2020-2-24 11:01 - rockaby - 求助成功区
Contagious Effects of Customer Misbehavior in Access-Based Services
2 个回复 - 501 次查看 【作者(必填)】Tobias Schaefers【文题(必填)】Contagious Effects of Customer Misbehavior in Access-Based Services【年份(必填)】2015 【全文链接或数据库名称(选填)】2019-9-13 23:08 - zll527 - 求助成功区
2 个回复 - 501 次查看 【作者(必填)】Tobias Schaefers【文题(必填)】Contagious Effects of Customer Misbehavior in Access-Based Services【年份(必填)】2015 【全文链接或数据库名称(选填)】2019-9-13 23:08 - zll527 - 求助成功区
Services Marketing: Integrating Customer Focus Across the Firm, 3rd European Ed.
12 个回复 - 788 次查看 Services Marketing: Integrating Customer Focus Across the Firm, Third European Edition Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler About the Author Alan Wilson is Profe ...2018-10-15 22:44 - slowry - 版权审核区（不对外开放）
12 个回复 - 788 次查看 Services Marketing: Integrating Customer Focus Across the Firm, Third European Edition Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler About the Author Alan Wilson is Profe ...2018-10-15 22:44 - slowry - 版权审核区（不对外开放）
Customer aggression and organizational turnover among service employees
2 个回复 - 349 次查看 【作者(必填)】Muhammad Kashif,Anna Zarkada,Ramayah Thurasamy【文题(必填)】Customer aggression and organizational turnover among service employees【年份(必填)】2017 【全文链接或数据库名称(选填)】2019-9-13 23:10 - zll527 - 求助成功区
2 个回复 - 349 次查看 【作者(必填)】Muhammad Kashif,Anna Zarkada,Ramayah Thurasamy【文题(必填)】Customer aggression and organizational turnover among service employees【年份(必填)】2017 【全文链接或数据库名称(选填)】2019-9-13 23:10 - zll527 - 求助成功区
服务营销原版教材：SERVICES MARKETING：Integrating Customer Focus Across the Firm
41 个回复 - 10290 次查看 最近本人一直在看，泽丝曼尔第六版，现在国内都是第五版的，感觉比克里斯托弗·洛夫洛克写的更容易懂，供大家分享2013-6-3 22:43 - 无知的人 - 制度经济学
41 个回复 - 10290 次查看 最近本人一直在看，泽丝曼尔第六版，现在国内都是第五版的，感觉比克里斯托弗·洛夫洛克写的更容易懂，供大家分享2013-6-3 22:43 - 无知的人 - 制度经济学
【独家发布】Services Marketing: Integrating Customer Focus Across the Firm 7e
8 个回复 - 3594 次查看 Title: Services Marketing: Integrating Customer Focus Across the Firm, 7th Edition Author: Dwayne Gremler, Mary Jo Bitner, Valarie Zeithaml Length: 672 pages Edition: 7 Student Language: English ...2017-3-10 09:54 - shuiyaoziliao - 市场营销
8 个回复 - 3594 次查看 Title: Services Marketing: Integrating Customer Focus Across the Firm, 7th Edition Author: Dwayne Gremler, Mary Jo Bitner, Valarie Zeithaml Length: 672 pages Edition: 7 Student Language: English ...2017-3-10 09:54 - shuiyaoziliao - 市场营销
求助PsycNET上的一篇文章Service workers’ chain reactions to daily customer mistr
6 个回复 - 617 次查看 【作者(必填)】 Chi, Nai-Wen,Yang, Jixia,Lin, Chia-Ying 【文题(必填)】 Service workers’ chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions.[/ba ...2019-3-1 19:44 - jzmxxzjnsbd - 求助成功区
6 个回复 - 617 次查看 【作者(必填)】 Chi, Nai-Wen,Yang, Jixia,Lin, Chia-Ying 【文题(必填)】 Service workers’ chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions.[/ba ...2019-3-1 19:44 - jzmxxzjnsbd - 求助成功区
A model of customer satisfaction with service encounters involving failure
1 个回复 - 883 次查看 【作者(必填)】Smith, A.K., Bolton, R.N. and Wagner, J. (1999)【文题(必填)】 A model of customer satisfaction with serviceencounters involving failure and recovery 【年份(必填)】 1999 【全文链 ...2019-2-10 22:35 - zll527 - 求助成功区
1 个回复 - 883 次查看 【作者(必填)】Smith, A.K., Bolton, R.N. and Wagner, J. (1999)【文题(必填)】 A model of customer satisfaction with serviceencounters involving failure and recovery 【年份(必填)】 1999 【全文链 ...2019-2-10 22:35 - zll527 - 求助成功区
The impact of other-customer failure on service satisfaction
1 个回复 - 369 次查看 【作者(必填)】Huang .w 【文题(必填)】The impact of other-customer failure on service satisfaction 【年份(必填)】 2008 【全文链接或数据库名称(选填)】2018-12-14 17:44 - zll527 - 求助成功区
1 个回复 - 369 次查看 【作者(必填)】Huang .w 【文题(必填)】The impact of other-customer failure on service satisfaction 【年份(必填)】 2008 【全文链接或数据库名称(选填)】2018-12-14 17:44 - zll527 - 求助成功区
Service Workers Chain Reactions to Daily Customer Mistreatment:
1 个回复 - 438 次查看 【作者(必填)】Chi, N. W., Yang, J., Lin, C. Y.. 【文题(必填)】Service Workers Chain Reactions to Daily Customer Mistreatment: Behavioral Linkages, Mechanisms, and Boundary Conditions. 【年份(必 ...2018-12-9 22:54 - zll527 - 求助成功区
1 个回复 - 438 次查看 【作者(必填)】Chi, N. W., Yang, J., Lin, C. Y.. 【文题(必填)】Service Workers Chain Reactions to Daily Customer Mistreatment: Behavioral Linkages, Mechanisms, and Boundary Conditions. 【年份(必 ...2018-12-9 22:54 - zll527 - 求助成功区
Smart customer service hinges on intelligent help
0 个回复 - 429 次查看 Smart customer service hinges on intelligent help By Jonathan Margolis[/backcolor] Last month, in a hurry, I bought a Copenhagen to London ticket on Ryanair — for ￡13 — only to find, in the confus ...2018-11-12 18:43 - xujingjun - 真实世界经济学(含财经时事)
0 个回复 - 429 次查看 Smart customer service hinges on intelligent help By Jonathan Margolis[/backcolor] Last month, in a hurry, I bought a Copenhagen to London ticket on Ryanair — for ￡13 — only to find, in the confus ...2018-11-12 18:43 - xujingjun - 真实世界经济学(含财经时事)
【营销】Fundamentals of Selling: Customers for Life Through Service 12E
44 个回复 - 7158 次查看 【Fundamentals of Selling: Customers for Life Through Service】Charles Futrell 2010 | ISBN: 0073529990 | 689 pages **** 本内容被作者隐藏 **** Fundamentals of Selling trains readers on a det ...2012-9-17 09:19 - wangzcstar - 市场营销
44 个回复 - 7158 次查看 【Fundamentals of Selling: Customers for Life Through Service】Charles Futrell 2010 | ISBN: 0073529990 | 689 pages **** 本内容被作者隐藏 **** Fundamentals of Selling trains readers on a det ...2012-9-17 09:19 - wangzcstar - 市场营销
Customer Evaluations of Service Complaint Experiences: Implications for Relation
2 个回复 - 681 次查看 【作者(必填)】Tax, Stephen S., Stephen W. Brown and Murali Chandrashekaran 【文题(必填)】customer evaluations of conplaint experiences: implications for relationship marketing 【年份(必填)】1998 ...2017-5-10 11:38 - vicky_qin - 求助成功区
2 个回复 - 681 次查看 【作者(必填)】Tax, Stephen S., Stephen W. Brown and Murali Chandrashekaran 【文题(必填)】customer evaluations of conplaint experiences: implications for relationship marketing 【年份(必填)】1998 ...2017-5-10 11:38 - vicky_qin - 求助成功区
求助文献：Customer satisfaction and organizational support for service providers
6 个回复 - 2201 次查看 【作者(必填)】 Rita Clay McMillan 【文题(必填)】 Customer satisfaction and organizational support for service providers 【年份(必填)】 1997 【全文链接或数据库名称(选填)】应该是一篇博士论文。2016-7-21 09:50 - yangliu88128 - 求助成功区
6 个回复 - 2201 次查看 【作者(必填)】 Rita Clay McMillan 【文题(必填)】 Customer satisfaction and organizational support for service providers 【年份(必填)】 1997 【全文链接或数据库名称(选填)】应该是一篇博士论文。2016-7-21 09:50 - yangliu88128 - 求助成功区
STARBUCKS: DELIVERING CUSTOMER SERVICE
4 个回复 - 934 次查看 【作者(必填)】 STARBUCKS: DELIVERING CUSTOMER SERVICE 【文题(必填)】 STARBUCKS: DELIVERING CUSTOMER SERVICE 【年份(必填)】 【全文链接或数据库名称(选填)】 http://wenku.baidu.com/view/f1 ...2017-2-16 00:11 - auirzxp - 求助成功区
4 个回复 - 934 次查看 【作者(必填)】 STARBUCKS: DELIVERING CUSTOMER SERVICE 【文题(必填)】 STARBUCKS: DELIVERING CUSTOMER SERVICE 【年份(必填)】 【全文链接或数据库名称(选填)】 http://wenku.baidu.com/view/f1 ...2017-2-16 00:11 - auirzxp - 求助成功区
Using service logic to redefine exchange in terms of customer and supplier parti
2 个回复 - 886 次查看 【作者(必填)】 [*]Guilherme D. Pires, , [*]Alison Dean , [*]Muqqadas Rehman 【文题(必填)】Using service logic to redefine exchange in terms of customer and supplier participation 【年份(必填 ...2016-12-8 11:50 - xiaodoudou2079 - 求助成功区
2 个回复 - 886 次查看 【作者(必填)】 [*]Guilherme D. Pires, , [*]Alison Dean , [*]Muqqadas Rehman 【文题(必填)】Using service logic to redefine exchange in terms of customer and supplier participation 【年份(必填 ...2016-12-8 11:50 - xiaodoudou2079 - 求助成功区
【电信业务营销】Customer-Centered Telecommunications Services Marketing
5 个回复 - 986 次查看 Customer-Centered Telecommunications Services Marketing (Artech House Telecommunications Library) by Karen G. Strouse (Author) In today's telecommunications services industry, rapidly chan ...2016-10-20 00:41 - cmwei333 - 商学院
5 个回复 - 986 次查看 Customer-Centered Telecommunications Services Marketing (Artech House Telecommunications Library) by Karen G. Strouse (Author) In today's telecommunications services industry, rapidly chan ...2016-10-20 00:41 - cmwei333 - 商学院
文献求助+Customer participation in the service process: a model and research pro
1 个回复 - 1127 次查看 【作者(必填)】C Uzkurt 【文题(必填)】Customer participation in the service process: a model and research propositions 【年份(必填)】2010 【全文链接或数据库名称(选填)】https://inderscience.me ...2014-2-24 14:40 - wwltm - 求助成功区
1 个回复 - 1127 次查看 【作者(必填)】C Uzkurt 【文题(必填)】Customer participation in the service process: a model and research propositions 【年份(必填)】2010 【全文链接或数据库名称(选填)】https://inderscience.me ...2014-2-24 14:40 - wwltm - 求助成功区
求助文献：Customer satisfaction and organizational support for service providers
0 个回复 - 1605 次查看 【作者(必填)】 Rita Clay McMillan 【文题(必填)】 Customer satisfaction and organizational support for service providers 【年份(必填)】 1997 【全文链接或数据库名称(选填)】一篇博士论文，毕业院校为 ...2016-7-21 10:30 - yangliu88128 - 文献求助专区
0 个回复 - 1605 次查看 【作者(必填)】 Rita Clay McMillan 【文题(必填)】 Customer satisfaction and organizational support for service providers 【年份(必填)】 1997 【全文链接或数据库名称(选填)】一篇博士论文，毕业院校为 ...2016-7-21 10:30 - yangliu88128 - 文献求助专区
Customer rules: the 39 essential rules for delivering sensational service
1 个回复 - 1048 次查看 关于如何从客户角度出发提供高质量服务的基本准则2016-3-15 06:13 - sailingxu - 商学院
1 个回复 - 1048 次查看 关于如何从客户角度出发提供高质量服务的基本准则2016-3-15 06:13 - sailingxu - 商学院
Customer service providers' attitudes relating to customer service
1 个回复 - 738 次查看 【作者(必填)】 Susskind AM Kacmar KM, Borchgrevink CP. 【文题(必填)】Customer service providers' attitudes relating to customer service 【年份(必填)】2003 【全文链接或数据库名称(选填)】http://ww ...2016-3-4 23:06 - andon - 求助成功区
1 个回复 - 738 次查看 【作者(必填)】 Susskind AM Kacmar KM, Borchgrevink CP. 【文题(必填)】Customer service providers' attitudes relating to customer service 【年份(必填)】2003 【全文链接或数据库名称(选填)】http://ww ...2016-3-4 23:06 - andon - 求助成功区
Effect of Customer Participation on Service Outcomes: The Moderating Role of Par
1 个回复 - 624 次查看 【作者(必填)】 【文题(必填)】 【年份(必填)】 【全文链接或数据库名称(选填)】2016-1-18 09:27 - summerkeng - 求助成功区
1 个回复 - 624 次查看 【作者(必填)】 【文题(必填)】 【年份(必填)】 【全文链接或数据库名称(选填)】2016-1-18 09:27 - summerkeng - 求助成功区
Modeling service friendship and customer compliance in high
5 个回复 - 796 次查看 【作者(必填)】 Jiun‐Sheng Chris Lin Chia‐Chuan Hsieh 【文题(必填)】Modeling service friendship and customer compliance in high‐contact service relationships 【年份(必填)】2011 【全文链接 ...2015-10-18 19:56 - jessicakou - 求助成功区
5 个回复 - 796 次查看 【作者(必填)】 Jiun‐Sheng Chris Lin Chia‐Chuan Hsieh 【文题(必填)】Modeling service friendship and customer compliance in high‐contact service relationships 【年份(必填)】2011 【全文链接 ...2015-10-18 19:56 - jessicakou - 求助成功区
Investigating customer adoption behaviours in Mobile Financial Services
3 个回复 - 846 次查看 【作者(必填)】 Chin-Lung Hsu, Chiung-Feng Wang, Judy Chuan-Chuan Lin 【文题(必填)】Investigating customer adoption behaviours in Mobile Financial Services 【年份(必填)】Int. J. of Mobile Communi ...2015-5-21 16:52 - yaoyaomama - 求助成功区
3 个回复 - 846 次查看 【作者(必填)】 Chin-Lung Hsu, Chiung-Feng Wang, Judy Chuan-Chuan Lin 【文题(必填)】Investigating customer adoption behaviours in Mobile Financial Services 【年份(必填)】Int. J. of Mobile Communi ...2015-5-21 16:52 - yaoyaomama - 求助成功区
求Customer involvement and service firm internationalization performance:
3 个回复 - 821 次查看 【作者(必填)】Zhang, Xiao; Zhong, Weiguo; Makino, Shige. 【文题(必填)】Customer involvement and service firm internationalization performance: An integrative framework 【年份(必填)】Journal of ...2015-5-13 20:20 - moorefen - 求助成功区
3 个回复 - 821 次查看 【作者(必填)】Zhang, Xiao; Zhong, Weiguo; Makino, Shige. 【文题(必填)】Customer involvement and service firm internationalization performance: An integrative framework 【年份(必填)】Journal of ...2015-5-13 20:20 - moorefen - 求助成功区
【独家发布】【2007】Wow! That's What I call Service: Stories of Great Customer Service
12 个回复 - 1342 次查看 【2007】Wow! That's What I call Service: Stories of Great Customer Service 【2007】Wow! That's What I call Service: Stories of Great Customer Service from the Wow! Awards Book 图书名称：Wow! That ...2015-4-15 14:38 - kychan - 经管书评
12 个回复 - 1342 次查看 【2007】Wow! That's What I call Service: Stories of Great Customer Service 【2007】Wow! That's What I call Service: Stories of Great Customer Service from the Wow! Awards Book 图书名称：Wow! That ...2015-4-15 14:38 - kychan - 经管书评
The relationships among service quality, perceived value, customer satisfaction,
1 个回复 - 551 次查看 【作者(必填)】Kuo, Y.-F., Wu, C.-M., & Deng, W.-J. 【文题(必填)】The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added s ...2015-4-1 09:58 - yaoyaomama - 求助成功区
1 个回复 - 551 次查看 【作者(必填)】Kuo, Y.-F., Wu, C.-M., & Deng, W.-J. 【文题(必填)】The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added s ...2015-4-1 09:58 - yaoyaomama - 求助成功区
Customers as contributors and reliable evaluators of creativity in the service i
2 个回复 - 606 次查看 【作者(必填)】Madjar N,Ortiz-Walters R 【文题(必填)】 Customers as contributors and reliable evaluators of creativity in the service industry 【年份(必填)】2008 【全文链接或数据库名称(选填)】2015-2-25 22:39 - bxmzone - 求助成功区
2 个回复 - 606 次查看 【作者(必填)】Madjar N,Ortiz-Walters R 【文题(必填)】 Customers as contributors and reliable evaluators of creativity in the service industry 【年份(必填)】2008 【全文链接或数据库名称(选填)】2015-2-25 22:39 - bxmzone - 求助成功区
Leader Positive Mood and Group Performance: The Case of Customer Service
2 个回复 - 801 次查看 【作者(必填)】 [*]Jennifer M. George 【文题(必填)】Leader Positive Mood and Group Performance: The Case of Customer Service 【年份(必填)】 1995 【全文链接或数据库名称(选填)】 ...2015-2-12 00:29 - auirzxp - 求助成功区
2 个回复 - 801 次查看 【作者(必填)】 [*]Jennifer M. George 【文题(必填)】Leader Positive Mood and Group Performance: The Case of Customer Service 【年份(必填)】 1995 【全文链接或数据库名称(选填)】 ...2015-2-12 00:29 - auirzxp - 求助成功区
The Role of Customer Engagement Behavior in Value Co-Creation: A Service System
5 个回复 - 1356 次查看 【作者(必填)】Jaakkola, Elina[/backcolor]1[/backcolor] Alexander, Matthew[/backcolor] 【文题(必填)】The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective 【 ...2015-1-22 21:51 - 人在江湖飘G - 求助成功区
5 个回复 - 1356 次查看 【作者(必填)】Jaakkola, Elina[/backcolor]1[/backcolor] Alexander, Matthew[/backcolor] 【文题(必填)】The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective 【 ...2015-1-22 21:51 - 人在江湖飘G - 求助成功区
Service worker role in encouraging customer organizational citizenship behaviors
2 个回复 - 599 次查看 【作者(必填)】 Bove L L, Pervan S J, Beatty S E, et al 【文题(必填)】 Service worker role in encouraging customer organizational citizenship behaviors【年份(必填)】 2009 【全文链接或数据库名称(选 ...2014-12-20 20:08 - 602dxz - 求助成功区
2 个回复 - 599 次查看 【作者(必填)】 Bove L L, Pervan S J, Beatty S E, et al 【文题(必填)】 Service worker role in encouraging customer organizational citizenship behaviors【年份(必填)】 2009 【全文链接或数据库名称(选 ...2014-12-20 20:08 - 602dxz - 求助成功区
Self-Service Operations at Retail Stores: The Role of Inter-Customer Interaction
3 个回复 - 771 次查看 【作者(必填)】Mei Li , Thomas Y. Choi , Elliot Rabinovich and Aaron Crawford 【文题(必填)】Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions 【年份(必填)】2013 ...2014-11-28 10:28 - ws_200 - 求助成功区
3 个回复 - 771 次查看 【作者(必填)】Mei Li , Thomas Y. Choi , Elliot Rabinovich and Aaron Crawford 【文题(必填)】Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions 【年份(必填)】2013 ...2014-11-28 10:28 - ws_200 - 求助成功区
Investigating the Customers’ Loyalty to Technology-Based Self-Service Coupons
1 个回复 - 1003 次查看 【作者(必填)】Ali Besharat 【文题(必填)】Technology-Based Self-Service: From Customer Productivity Toward Customer Value 【年份(必填)】2014 【全文链接或数据库名称(选填)】http://link.springer ...2014-10-29 17:22 - ws_200 - 求助成功区
1 个回复 - 1003 次查看 【作者(必填)】Ali Besharat 【文题(必填)】Technology-Based Self-Service: From Customer Productivity Toward Customer Value 【年份(必填)】2014 【全文链接或数据库名称(选填)】http://link.springer ...2014-10-29 17:22 - ws_200 - 求助成功区
The Big Book of Customer Service Training Games
4 个回复 - 1701 次查看 2013-1-5 01:27 - raphaellok - 人力资源管理
4 个回复 - 1701 次查看 2013-1-5 01:27 - raphaellok - 人力资源管理
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service
3 个回复 - 2145 次查看 International Series in Operations Research & Management Science Volume 1392010 Customer Satisfaction EvaluationMethods for Measuring and Implementing Service QualityAutho ...2013-3-29 11:11 - Toyotomi - 运营管理（物流与供应链管理）
3 个回复 - 2145 次查看 International Series in Operations Research & Management Science Volume 1392010 Customer Satisfaction EvaluationMethods for Measuring and Implementing Service QualityAutho ...2013-3-29 11:11 - Toyotomi - 运营管理（物流与供应链管理）
Technology-Based Self-Service and Its Impact on Customer Productivity
2 个回复 - 1107 次查看 【作者(必填)】T Kim, MC Kim, G Moon, K Chang 【文题(必填)】Technology-Based Self-Service and Its Impact on Customer Productivity 【年份(必填)】2014 【全文链接或数据库名称(选填)】http://www.t ...2014-7-9 09:14 - ws_200 - 求助成功区
2 个回复 - 1107 次查看 【作者(必填)】T Kim, MC Kim, G Moon, K Chang 【文题(必填)】Technology-Based Self-Service and Its Impact on Customer Productivity 【年份(必填)】2014 【全文链接或数据库名称(选填)】http://www.t ...2014-7-9 09:14 - ws_200 - 求助成功区
The Antecedents and Consequences of Customer Hedonism in Hospitality Services
1 个回复 - 1252 次查看 【作者(必填)】Weng Marc Lim 【文题(必填)】The Antecedents and Consequences of Customer Hedonism in Hospitality Services 【年份(必填)】2014 【全文链接或数据库名称(选填)】http://www.tandfonline. ...2014-6-29 10:05 - husteconyy - 求助成功区
1 个回复 - 1252 次查看 【作者(必填)】Weng Marc Lim 【文题(必填)】The Antecedents and Consequences of Customer Hedonism in Hospitality Services 【年份(必填)】2014 【全文链接或数据库名称(选填)】http://www.tandfonline. ...2014-6-29 10:05 - husteconyy - 求助成功区
求：Customer Service Skills for Success
0 个回复 - 785 次查看 ~ Robert J. Lucas (作者) [*]出版社: McGraw Hill Higher Education; 5th Revised edition (2011年2月1日) [*]丛书名: Connect, Learn, Succeed [*]平装: 416页 [*]语种： 英语 [*]ISBN: 0073397113 [* ...2014-4-19 09:44 - 唐宋元清 - 悬赏大厅
0 个回复 - 785 次查看 ~ Robert J. Lucas (作者) [*]出版社: McGraw Hill Higher Education; 5th Revised edition (2011年2月1日) [*]丛书名: Connect, Learn, Succeed [*]平装: 416页 [*]语种： 英语 [*]ISBN: 0073397113 [* ...2014-4-19 09:44 - 唐宋元清 - 悬赏大厅
Customers' motivations for maintaining relationships with service providers
2 个回复 - 1298 次查看 Elsevier Bendapudi, N., & Berry, L. L. (1997). Customers' motivations for maintaining relationships with service providers. Journal of retailing, 73(1), 15-37.2014-4-9 18:02 - fancymarshal - 求助成功区
2 个回复 - 1298 次查看 Elsevier Bendapudi, N., & Berry, L. L. (1997). Customers' motivations for maintaining relationships with service providers. Journal of retailing, 73(1), 15-37.2014-4-9 18:02 - fancymarshal - 求助成功区
Customer decision–making processes and motives for self-service technology usag
2 个回复 - 691 次查看 【作者(必填)】Petranka Kelly, Jennifer Lawlor, Michael Mulvey 【文题(必填)】Customer decision–making processes and motives for self-service technology usage in multi-channel hospitality environmen ...2014-3-6 10:23 - ws_200 - 求助成功区
2 个回复 - 691 次查看 【作者(必填)】Petranka Kelly, Jennifer Lawlor, Michael Mulvey 【文题(必填)】Customer decision–making processes and motives for self-service technology usage in multi-channel hospitality environmen ...2014-3-6 10:23 - ws_200 - 求助成功区
求Service Management and Marketing: Customer Management in Service Competition
0 个回复 - 796 次查看 Service Management and Marketing: Customer Management in Service Competition Christian Gronroos (Author)2014-2-13 09:08 - 鲛人泣月 - 悬赏大厅
0 个回复 - 796 次查看 Service Management and Marketing: Customer Management in Service Competition Christian Gronroos (Author)2014-2-13 09:08 - 鲛人泣月 - 悬赏大厅
relationship between service quality, brand image, trust, customer satisfaction
1 个回复 - 1112 次查看 an empirical investigation of the relationship between service quality, brand image, trust, customer satisfaction, repurchase intention and recommendation to others by Tawan Vigripat, Peng Chan2013-9-14 12:14 - Espresso44 - 市场营销
1 个回复 - 1112 次查看 an empirical investigation of the relationship between service quality, brand image, trust, customer satisfaction, repurchase intention and recommendation to others by Tawan Vigripat, Peng Chan2013-9-14 12:14 - Espresso44 - 市场营销
Myth and Reality in Customer Services
0 个回复 - 1067 次查看 Myth and Reality in Customer Services: Good and Bad Service Sometimes Leads to Repurchase by Richard A.Feinberg, Purdue University Richard Widdows, Purdue University2013-9-14 12:07 - Espresso44 - 市场营销
0 个回复 - 1067 次查看 Myth and Reality in Customer Services: Good and Bad Service Sometimes Leads to Repurchase by Richard A.Feinberg, Purdue University Richard Widdows, Purdue University2013-9-14 12:07 - Espresso44 - 市场营销
求文献：THE IMPACT OF PERCEIVED SERVICE RECOVERY JUSTICE ON CUSTOMER AFFECTION,
0 个回复 - 755 次查看 【作者(必填)】 Beomjoon Choi 【文题(必填)】THE IMPACT OF PERCEIVED SERVICE RECOVERY JUSTICE ON CUSTOMER AFFECTION, LOYALTY, AND WORD-OF-MOUTH 【年份(必填)】2012 【全文链接或数据库名称(选填) ...2013-7-5 15:56 - ws_200 - 文献求助专区
0 个回复 - 755 次查看 【作者(必填)】 Beomjoon Choi 【文题(必填)】THE IMPACT OF PERCEIVED SERVICE RECOVERY JUSTICE ON CUSTOMER AFFECTION, LOYALTY, AND WORD-OF-MOUTH 【年份(必填)】2012 【全文链接或数据库名称(选填) ...2013-7-5 15:56 - ws_200 - 文献求助专区
文献求助+Wait-Time Predictors for Customer Service Systems with Time-Varying Dem
1 个回复 - 743 次查看 【作者(必填)】Ibrahim, R.; Whitt, W. 【文题(必填)】Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity 【年份(必填)】2011 【全文链接或数据库名称(选填)】 ...2013-5-21 15:51 - wwltm - 求助成功区
1 个回复 - 743 次查看 【作者(必填)】Ibrahim, R.; Whitt, W. 【文题(必填)】Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity 【年份(必填)】2011 【全文链接或数据库名称(选填)】 ...2013-5-21 15:51 - wwltm - 求助成功区
A Multiple-item Scale for Measuring Customer Perceptions of Service Quality这篇
3 个回复 - 3962 次查看 A Multiple-item Scale for Measuring Customer Perceptions of Service Quality中文版 谁有共享一下哦2013-4-18 20:29 - lifestylelove - 市场营销
3 个回复 - 3962 次查看 A Multiple-item Scale for Measuring Customer Perceptions of Service Quality中文版 谁有共享一下哦2013-4-18 20:29 - lifestylelove - 市场营销
Emotion Regulation Strategies among Customer Service Employees
1 个回复 - 710 次查看 【作者(必填)】Michel Cossette, Ursula Hess 【文题(必填)】Emotion Regulation Strategies among Customer Service Employees: A Motivational Approach 【年份(必填)】2012 【全文链接或数据库名称(选填)】 ...2013-4-29 16:14 - yangyongpine - 求助成功区
1 个回复 - 710 次查看 【作者(必填)】Michel Cossette, Ursula Hess 【文题(必填)】Emotion Regulation Strategies among Customer Service Employees: A Motivational Approach 【年份(必填)】2012 【全文链接或数据库名称(选填)】 ...2013-4-29 16:14 - yangyongpine - 求助成功区
Customer voluntary performance: Customers as partners in service delivery
3 个回复 - 1056 次查看 【作者(必填)】Lance A. Bettencourt 【文题(必填)】Customer voluntary performance: Customers as partners in service delivery 【年份(必填)】Journal of Retailing Volume 73, Issue 3, Autumn 1997, Page ...2013-3-3 20:23 - lixiuju - 文献求助专区
3 个回复 - 1056 次查看 【作者(必填)】Lance A. Bettencourt 【文题(必填)】Customer voluntary performance: Customers as partners in service delivery 【年份(必填)】Journal of Retailing Volume 73, Issue 3, Autumn 1997, Page ...2013-3-3 20:23 - lixiuju - 文献求助专区
文献求助：Singapore Airlines: Customer Service Innovation
9 个回复 - 2914 次查看 【作者(必填)】 Rohit Deshpande, Hal Hogan 【文题(必填)】 Singapore Airlines: Customer Service Innovation 【年份(必填)】 2011 【全文链接或数据库名称(选填)】 ...2013-1-26 00:10 - D_MoMo - 文献求助专区
9 个回复 - 2914 次查看 【作者(必填)】 Rohit Deshpande, Hal Hogan 【文题(必填)】 Singapore Airlines: Customer Service Innovation 【年份(必填)】 2011 【全文链接或数据库名称(选填)】 ...2013-1-26 00:10 - D_MoMo - 文献求助专区
CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS
1 个回复 - 811 次查看 【作者(必填)】 【文题(必填)】CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS 【年份(必填)】 【全文链接或数据库名称(选填)】http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9299.2006.00615.x/abstra ...2013-2-20 12:41 - iyawon - 求助成功区
1 个回复 - 811 次查看 【作者(必填)】 【文题(必填)】CUSTOMER CARE AND THE PUBLIC SERVICE ETHOS 【年份(必填)】 【全文链接或数据库名称(选填)】http://onlinelibrary.wiley.com/doi/10.1111/j.1467-9299.2006.00615.x/abstra ...2013-2-20 12:41 - iyawon - 求助成功区
How Does Free Riding on Customer Service Affect Competition？双渠道搭便车经典论
0 个回复 - 1139 次查看 2013-1-14 16:00 - clxglp - 运营管理（物流与供应链管理）
0 个回复 - 1139 次查看 2013-1-14 16:00 - clxglp - 运营管理（物流与供应链管理）
Customers' motivations for maintaining relationships with service providers
6 个回复 - 1091 次查看 【作者(必填)】 N Bendapudi, LL Berry 【文题(必填)】 Customers' motivations for maintaining relationships with service providers 【年份(必填)】 1997 【全文链接或数据库名称(选填)】 http://www.sc ...2013-1-12 11:03 - goodluck_2_you - 求助成功区
6 个回复 - 1091 次查看 【作者(必填)】 N Bendapudi, LL Berry 【文题(必填)】 Customers' motivations for maintaining relationships with service providers 【年份(必填)】 1997 【全文链接或数据库名称(选填)】 http://www.sc ...2013-1-12 11:03 - goodluck_2_you - 求助成功区
Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model
3 个回复 - 1067 次查看 【作者(必填)】Jackie L.M. Tam 【文题(必填)】Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model 【年份(必填)】Journal of Marketing Management Volume ...2013-1-11 22:53 - Renesmee8989 - 求助成功区
3 个回复 - 1067 次查看 【作者(必填)】Jackie L.M. Tam 【文题(必填)】Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model 【年份(必填)】Journal of Marketing Management Volume ...2013-1-11 22:53 - Renesmee8989 - 求助成功区
Customer switching behavior in online services: An exploratory study of the role
3 个回复 - 753 次查看 【作者(必填)】Keaveney, S.M., Parthasarathy, M. 【文题(必填)】Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic f ...2012-11-29 20:15 - jyjkshuai - 求助成功区
3 个回复 - 753 次查看 【作者(必填)】Keaveney, S.M., Parthasarathy, M. 【文题(必填)】Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic f ...2012-11-29 20:15 - jyjkshuai - 求助成功区
Customer Service - the bridge to your cooperators
0 个回复 - 1798 次查看 介绍卓越客户服务的原则和如何运用它们更好地去和客户沟通．ObjectiveExamine principles of outstanding customer service and apply these principals to build a bridge with your district cooperators.2007-10-21 08:47 - 12楼 - 商学院
0 个回复 - 1798 次查看 介绍卓越客户服务的原则和如何运用它们更好地去和客户沟通．ObjectiveExamine principles of outstanding customer service and apply these principals to build a bridge with your district cooperators.2007-10-21 08:47 - 12楼 - 商学院
求助。Customers' motivations for maintaining relationships with service provide
2 个回复 - 1200 次查看 【作者(必填)】Neeli Bendapudi, Leonard L. Berry 【文题(必填)】Customers' motivations for maintaining relationships with service providers 【年份(必填)】1997 【全文链接或数据库名称(选填)】http ...2011-12-17 00:04 - 碎浪 - 文献求助专区
2 个回复 - 1200 次查看 【作者(必填)】Neeli Bendapudi, Leonard L. Berry 【文题(必填)】Customers' motivations for maintaining relationships with service providers 【年份(必填)】1997 【全文链接或数据库名称(选填)】http ...2011-12-17 00:04 - 碎浪 - 文献求助专区
Customers’ Perceptions of Service Quality by TPL Service Providers in the Unite
1 个回复 - 1021 次查看 【题 名】：Customers’ Perceptions of Service Quality by TPL Service Providers in the United Kingdom — A Confirmatory Factor Analysis 【作 者】： Harlina Suzana J ...2011-12-5 18:46 - far168 - 求助成功区
1 个回复 - 1021 次查看 【题 名】：Customers’ Perceptions of Service Quality by TPL Service Providers in the United Kingdom — A Confirmatory Factor Analysis 【作 者】： Harlina Suzana J ...2011-12-5 18:46 - far168 - 求助成功区
IBM BCS:Integrating Sales with Service in Financial Service Customer Care Center
0 个回复 - 1556 次查看 2006-12-13 00:37 - jasonleer9 - 金融学（理论版）
0 个回复 - 1556 次查看 2006-12-13 00:37 - jasonleer9 - 金融学（理论版）
Improving Effectiveness of Customer Service in a Cost-Efficient Way.pdf
0 个回复 - 1745 次查看 2009-2-25 01:58 - iwomma - 市场营销
0 个回复 - 1745 次查看 2009-2-25 01:58 - iwomma - 市场营销
M2000_Self-Service Technologies-- Understanding Customer
0 个回复 - 1231 次查看 2009-2-25 01:04 - iwomma - 市场营销
0 个回复 - 1231 次查看 2009-2-25 01:04 - iwomma - 市场营销
